Service agreement.

1. Acceptance

It is not necessary for any client to have signed an acceptance of these terms and conditions for them to apply. If a client accepts a quotation, pays a deposit, or instructs us to begin work, that client is deemed to have satisfied themselves as to the terms applying and to have accepted them in full.

2. Charges

Charges for services are set out in the project quotation or invoice the client receives by email. Quotations and invoices are valid for a period of 30 days. We reserve the right to alter, or decline to provide, a quotation after the expiry of those 30 days.

3. Payment

Unless otherwise agreed with the client, all website design and development work requires an advance payment of a minimum of fifty (50) per cent of the project quotation total before work is supplied to the client for review. The remaining fifty (50) per cent falls due on completion of the work, prior to upload to the server or release of materials.

Payment is due by bank transfer or cheque. Cheques should be made payable to Ambi Web Solutions. Bank details are provided on invoices.

Work outside the agreed scope will be quoted separately, in writing, and will not be carried out or invoiced without the client’s prior approval.

4. Client review and approval

We will provide the client with an opportunity to review the appearance and content of the work at each defined stage — typically sitemap, wireframes, visual design and completed build.

At the completion of each stage, and at the completion of the project, such materials will be deemed accepted and approved unless the client notifies us otherwise within ten (10) days of the date the materials are made available.

5. Turnaround time and content control

We will install and publicly post or supply the client’s project by the date specified in the project proposal, or on a date agreed with the client on receipt of the initial payment, unless a delay is specifically requested by the client and agreed by us.

In return, the client agrees to delegate a single individual as a primary contact, to aid us with progressing the commission in a satisfactory and expedient manner.

6. Failure to provide required content

Website design and development work is a collaborative process, and we require content from the client in order to complete it. If the client agrees to provide required information and subsequently fails to do so within two weeks of project commencement, we reserve the right to close the project, and the balance remaining becomes payable immediately.

We will always attempt to make contact and offer assistance before exercising this clause.

7. Additional expenses

The client agrees to reimburse us for any agreed additional expenses necessary for the completion of the work — for example the purchase of special fonts, stock photography, or premium plugins. These are charged at cost, with no markup, and are quoted for approval before purchase.

Domain registration, web hosting and payment gateway fees are paid by the client directly to those providers, and are registered in the client’s name.

8. Web browsers and devices

We make every effort to ensure websites are designed to be viewed by the majority of visitors. Sites are designed to work with the current versions of the major browsers — Google Chrome, Safari, Mozilla Firefox and Microsoft Edge — and are tested on current mobile and tablet devices.

The client agrees that we cannot guarantee correct functionality with all browser software or device combinations, including those released after the project completes, or browser versions no longer supported by their own vendor.

9. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the client in default maintains any data or files on space controlled by us, we may, at our discretion, remove all such material from that space.

Any unpaid balance not received within the 30-day period will be considered in default, and the client will be responsible for all reasonable costs of collection.

10. Termination

Termination of services by the client must be requested in writing, and will be effective on receipt of that notice. The client will be invoiced for work completed to the date of first notice of cancellation, for payment in full within thirty (30) days.

11. Indemnity

All services may be used for lawful purposes only. The client agrees to indemnify and hold us harmless from any claims resulting from the client’s use of our services which damages the client or any other party.

12. Copyright and ownership

The client retains the copyright to data, files and graphic logos supplied by the client, and grants us the rights to publish and use such material for the purposes of completing the work.

On receipt of final payment, the client receives the completed deliverables together with the accounts, files and logins required to operate and maintain the site independently of us.

Where a client requires a specific assignment of intellectual property in the deliverables, this can be agreed and recorded in writing before the project begins.

The client must obtain permission and rights to use any information or files that are copyrighted by a third party. The client is further responsible for granting us permission and rights for use of the same, and agrees to hold harmless, protect and defend us from any claim or suit arising from the use of such material.

13. Standard media delivery

Unless otherwise specified, this agreement assumes that any text will be provided by the client in a plain digital format such as a document file, email, or shared document, and that all photographs and other graphics will be provided in a common digital format such as JPEG, PNG, SVG or PDF.

Where the client wishes us to source or produce images, or convert printed material to digital format, this will be quoted separately.

14. Design credit and portfolio

A link to Ambi Web will appear in either small type or as a small graphic at the bottom of the client’s website. Where a graphic is used, it will be designed to fit with the overall site design.

The client also agrees that the website developed for the client may be presented in our portfolio and marketing material.

Either provision may be varied by written agreement before the project begins.

15. Access requirements

If the client’s website is to be installed on hosting the client controls, the client agrees to provide the access required for us to upload and configure the site. Where we set up hosting on the client’s behalf, those accounts will be created in the client’s name and the credentials handed over.

16. Post-placement alterations

We cannot accept responsibility for any alterations caused by a third party occurring to the client’s pages once installed. Such alterations include, but are not limited to, additions, modifications or deletions by a client, its agents, or any other third party.

17. Support after launch

Every project includes a post-launch support period covering anything not working as specified. The length of that period is agreed in writing and stated in the project quotation before any payment is made.

Ongoing maintenance, content updates and new work beyond that period are quoted separately, with no minimum term and no notice period.

18. Liability

The entire liability of Ambi Web Solutions to the client in respect of any claim whatsoever, or breach of this agreement, whether or not arising out of negligence, shall be limited to the charges paid for the services under this agreement in respect of which the breach has arisen.

19. Severability

In the event any provision of this agreement is held to be unenforceable, that provision shall be removed and the remaining provisions shall continue in full force.

20. Governing law

This agreement shall be governed by Indian law, and the courts of Mumbai shall have jurisdiction over any dispute arising from it.

21. Contact

Questions about these terms should go to info@ambiwebsolutions.com, or +91 91114 00111 during Mon–Sat, 10:00–19:00 IST.